Privacy Policy

1.1 Personal Information You Provide

When you register, shop, or interact with our Platform, we may collect:

• Full name
• Email address
• Mobile number
• Shipping and billing addresses
• OTP-based login and verification details
• Wishlist and order history
• Prescription or lens details (if voluntarily provided)
• Communication preferences

Certain information, such as authentication credentials and prescription or lens details may be considered Sensitive Personal Data or Information (SPDI) under applicable Indian law. Such information is collected only with your explicit consent and is processed strictly in accordance with this Privacy Policy.

1.2 Automatically Collected Information

When you use the Platform, we may automatically collect:

• IP address
• Device type, browser, and operating system
• Pages visited, time spent, and interactions
• Cookies and similar tracking technologies

1.3 Face Shape Quiz & Personalisation Data

If you use our Face Shape Quiz, we may collect:

• Selected face shape
• Frame preferences (colour, material, style)
• Usage purpose (reading, computer, outdoor, etc.)

This information is stored securely as customer preference data and used only to provide personalised product recommendations and improve your shopping experience.

We use your information to:

• Create and manage user accounts
• Authenticate users via OTP login
• Process orders, payments, refunds, and deliveries
• Send order confirmations and service-related notifications
• Provide personalised recommendations and shopping experiences
• Send marketing communications (with opt-out options)
• Improve website performance, usability, and security
• Detect fraud and prevent misuse of our services
• Comply with legal and regulatory obligations

We may send:

• Transactional emails (order confirmations, delivery updates)
• Account-related notifications
• Promotional messages (offers, reminders, product recommendations)

You may opt out of promotional communications at any time using the unsubscribe link in emails or by contacting us. Transactional messages related to orders and services cannot be opted out of.

All payments are processed securely via Razorpay or other authorised payment gateways.

Mooeyewear does not store your card numbers, UPI details, CVV, or banking information on its servers. Payment data is handled directly by the payment provider in compliance with applicable security standards (such as PCI-DSS).

We may share your information only when necessary with:

• Payment partners – for transaction processing
• Logistics partners – for delivery and tracking
• Email and marketing platforms – for communication and automation
• Technology service providers – including Shopify and analytics tools
• Legal or government authorities – if required under applicable law, court order, or legal process

All third-party partners are contractually obligated to protect your data and use it only for authorised purposes.

We do not sell or rent your personal data.

We use cookies and similar technologies to:

• Enable essential website functionality
• Remember user preferences
• Analyse traffic and usage patterns
• Improve performance and security

Certain cookies are essential for the operation of the Platform and cannot be disabled. You may manage non-essential cookies through your browser settings.

We implement reasonable technical and organisational safeguards, including:

• SSL encryption
• Secure authentication mechanisms
• Restricted internal access controls
• Trusted third-party infrastructure (e.g., Shopify, Razorpay)

Mooeyewear follows reasonable security practices and procedures as prescribed under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including appropriate administrative, technical, and physical safeguards.

While we strive to protect your data, no method of internet transmission is 100% secure.

We retain your information:

• As long as your account is active
• As necessary to fulfil orders and provide services
• As required to meet legal and regulatory obligations
• Until you request deletion (subject to applicable laws)

You have the right to:

• Access your personal information
• Review and correct inaccuracies in your personal information
• Update or correct your details
• Request deletion of your account (subject to legal obligations)
• Withdraw consent for marketing communications

To exercise these rights, contact us at: info@mooeyewear.com

Withdrawal of consent may affect your ability to access certain services.

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

In accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the contact details of the Grievance Officer are provided below:

Name: Grievance Officer

Designation: Grievance Officer

Email: grievance@mooeyewear.com

Any complaints or concerns relating to the processing of personal data shall be addressed within 30 days from receipt.

Mooeyewear Private Limited

Email: info@mooeyewear.com

Address:

Gf/20 Silver Harmony 2

Nr. Gota over the bridge

New Gota – 382481